Do you have a question?
There’s a good chance someone has already asked it! That’s why we’ve gathered everything below - short and concise. Read on, and you’ll find exactly what you’re looking for.
Registration form
- Before your arrival, it is necessary to complete the registration form, which we will send via email, WhatsApp, or SMS - no earlier than 7 days before your arrival.
- Without a completed registration form, we cannot send you the entry instructions for the apartment.
- For international guests: if you do not have a PESEL number, change the language in the top-right corner of the form. The registration form will automatically switch to the version for foreign guests.
- The data is processed solely for this reservation, in accordance with Polish law, and is not shared with third parties.
Hours
- Check-in starts at 3:00 PM, and you will receive the entry instructions at 2:30 PM.*
- Check-out is by 11:00 AM.
- Early check-in and late check-out are possible, but any change must be arranged with our staff in advance. Fee: 15 PLN per started hour. The fee is calculated from the agreed time and, once confirmed and paid, is non-refundable and cannot be changed, even if your plans change.
Parking
- Parking information can be found in the Guest Guide,* which is available after completing the registration form. Click the “About your stay” tab and expand the Parking section.
- All our parking areas are accessed via remote control, card, or required pass. To use them, take the remote/card/pass from the apartment and return it after check-out to the same place.
Pets
- Pets are welcome, with an additional fee of 100 PLN per stay per animal.
- Please inform us in advance if you plan to bring a pet - we will then send you a link to make the payment.
Invoice
If you would like to receive an invoice, please indicate this in the registration form.
- Company invoice: provide the company name, tax ID, and full address.
- Personal invoice: provide your full name and full home address.
Bedding Boxes
Do you have a reservation for 3, 4, or more guests? For your entire group, we’ve prepared bed linen and towels. Check the boxes located in the wardrobe or sofa – they are ready to use. The boxes are intended only for guests included in the reservation:
- reservation for 3 guests → box no. 3 included
- reservation for 4 guests → boxes no. 3 and 4 included
Guide
New city? Don’t know where to eat well? Looking for interesting places to see? Or maybe you need practical tips on getting around the city, important phone numbers, like the nearest hospital, or other essential information?
Check out our guide - you’ll find everything that makes exploring our cities easier!
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The guide is also available in a printed version in each of our apartments.
*The English version is available in the later part of the guide - scroll through the Polish section to find it.
If you haven't found the answer to your question - please contact us.
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