Statute

APARTMENT RENTAL REGULATIONS

1. The owner of the apartment is Kairos Investments Sp. z o.o. with its registered office in Gliwice, 44-141, Rolników 347.
2. The rental period for the apartment begins at 3:00 PM and ends at 11:00 AM.
3. If you wish to extend your stay beyond the period indicated on the day of arrival, please notify the apartment service in advance. Extensions will be considered as possible. The extension of the stay may be subject to an additional fee.
4. Check-in is possible upon completing the virtual check-in form, which is sent to the guest before the rental begins, based on a valid identity document (ID card, passport).
5. A rental agreement may only be concluded with an adult person.
6. The property owner reserves the right to refuse accommodation to a guest in the following cases: a) The guest does not complete the provided virtual check-in form. b) The guest is under the influence of alcohol or other intoxicating substances. c) The guest has not paid for the stay. d) The guest is a minor.
7. Transaction Currency: All payments related to reservations at Kairos Investments Sp. z o.o. are processed in Polish currency: polish zloty (PLN).
8. The tenant is entitled to use the apartment only for residential purposes, during the dates and hours stated in the reservation/registration form.
9. On the day of check-in, the guest should report any deficiencies or defects found in the apartment.
10. Failure to report comments and objections (in writing: SMS, email, etc.) regarding the technical condition of the apartment on the day of check-in means that the apartment and the equipment inside have been handed over in a satisfactory condition, with no objections or complaints from the guest.
11. The guest is fully responsible for any damage to the apartment or its equipment, as well as common property, including parts of the building, neighboring apartments, that are not the result of normal use, caused by the guest and those staying with them.
12. The guest is obliged to repair any damages caused to Kairos Investments or third parties, both in the apartment and in the common areas of the building, as well as in neighboring apartments, caused by themselves or those for whom they are responsible. The guest is required to inform Kairos Investments or an authorized person about any defects, damage, or losses caused by them or those for whom they are responsible.
13. The apartment service has the right, without the guest's permission, to enter the rented apartment if they observe threats to guest safety or property, in case of non-compliance with the apartment regulations, suspicion of behavior that could significantly damage the apartment, or other situations inconsistent with social norms. Kairos Investments reserves the right to expel guests from the apartment in these cases.
14. The number of people staying in the apartment is limited to the number specified in the reservation process. If the number of people exceeds the number indicated during the reservation, the tenant agrees to pay a contractual penalty of 200 PLN for each additional person per day. In case the maximum number of people is exceeded, the apartment service may also refuse to issue access codes.
15. If the guest intends to bring a pet, the tenant must inform Kairos Investments in advance and pay an additional fee of 100.00 PLN for the entire stay.
16. Smoking cigarettes, tobacco products, and other substances is strictly prohibited in the apartment. If the smell of the aforementioned products is detected, the guest will be charged a fee of 500 PLN for the apartment's ozone treatment.
17. Organizing parties and loud gatherings, including bachelor/bachelorette parties, is strictly prohibited in the apartment.
18. Kairos Investments reserves the right to collect a deposit of 400 PLN from the Tenant as security against potential property damage, missing equipment, or applicable contractual penalties.
    The deposit must be paid via bank transfer prior to the guest's arrival, no later than 3 days before the reservation start date.
    The deposit will be refunded to the Tenant in full within 7 business days after the Apartment is vacated, provided there are no grounds for deductions.
    The refund will be processed via bank transfer to the bank account specified by the Tenant.
    If the value of damages or missing items exceeds the deposit amount, the Tenant will be required to cover the difference between the deposit and the total cost of the damages incurred.
19. The guest is required to adhere to the rules of good neighborliness, maintain cleanliness in the apartment, staircases, and common areas of the building, and keep the rented apartment in good condition.
20. If the guest disturbs the peace, and a representative of Kairos Investments is called to the apartment, or the Municipal Police or Police are called for intervention, Kairos Investments has the right to immediately terminate the agreement due to the guest's fault and may charge the guest a penalty of 1000 PLN.
21. On the day of departure, the guest is required to allow the apartment service to inspect the condition of the apartment upon request.
22. The guest is fully responsible for the remote controls for the gates and access cards (if the reservation includes parking or access to common areas). Loss of remote controls or cards will be charged an additional fee of 200.00 PLN per item.
23. Kairos Investments is not responsible for valuable items left by the tenant in the apartment.
24. Kairos Investments is not responsible for power/water/heat/gas interruptions caused by factors beyond the landlord's control and not resulting from Kairos Investments' negligence.
25. Early departure by the guest, for reasons beyond the owners' control, does not entitle the guest to request a refund for unused services.
26. ONLINE BOOKING RULES — KAIROS APARTMENTS
    a) Booking Confirmation The apartment booking is considered confirmed upon receipt of the required payment for the stay — in accordance with the information provided during the booking process or in the booking confirmation email. Failure to make the payment within the specified time will result in the automatic cancellation of the reservation. b) Telephone and Email Bookings It is also possible to make a reservation by phone or email. In this case, details regarding the availability of the apartment, booking conditions, and the required payment will be provided individually to the Guest — by phone or via email. Once the reservation is made, the Guest will receive a confirmation email with the reservation details and a link to the online payment system. After the payment is completed, the Guest will receive an automatic confirmation of the payment sent to the email address provided during the booking. The booking is considered confirmed after the payment has been credited. c) Non-refundable Offer — Best Price When choosing the non-refundable offer, the Guest is required to make full payment for the stay at the time of booking. This offer does not allow for free cancellation or date changes. In case of cancellation, modification of the booking, or a no-show on the day of arrival, the paid amount is non-refundable. d) Standard Offer — Free Cancellation Option The reservation can be cancelled free of charge up to 7 days before the planned arrival date. In this case, the full amount of the prepayment will be refunded to the Guest within 7 days from the cancellation notification. If the reservation is cancelled after this deadline or the Guest does not arrive at the apartment on the day of arrival — the Guest will be charged 100% of the booking value. To confirm the reservation, it is required to make a prepayment of 100% of the booking value via the online payment system.
27. Complaints: Guests have the right to submit complaints if they notice any deficiencies in the quality of the services provided. Complaints should be submitted electronically by sending an email to biuro@kairos-apartments.pl. To facilitate the complaint review process, it is recommended that the submission includes: - a detailed description of the issue, including the date and circumstances of its occurrence, - the contact details of the person submitting the complaint. Complaints should be reported immediately after noticing any deficiencies. Complaints submitted after the stay has ended will not be considered. The complaint review process takes up to 14 days from the date of submission.
28. Refunds in Case of Accepted Complaints: If a complaint is accepted and a refund to the Guest is warranted, the refund will be issued within 14 business days from the date of the complaint being accepted. The refund will be made to the same bank account or payment card used for the original transaction.
29. For matters not covered by these regulations, the provisions of the Civil Code shall apply.
30. The competent court for resolving any disputes is the court having jurisdiction over Kairos Investments Sp. z o.o.

GDPR

In accordance with Article 13 of the General Data Protection Regulation (EU) 2016/679 of April 27, 2016 (Official Journal of the EU L 119 from 04.05.2016), we inform you that:

1. The administrator of your personal data is Kairos Investments Sp. z o.o., located in Gliwice, 44-141, Rolników 347.
2. Your personal data will be processed solely for the purpose of fulfilling the agreement, and the legal basis for processing this data is Article 6(1)(b) of the GDPR.
3. Recipients of your personal data will only be entities authorized to obtain personal data under applicable law.
4. Your personal data will be stored for a maximum period of 1 year.
5. You have the right to request access to your personal data, its rectification, deletion, or limitation of processing, object to processing, data portability, and the right to withdraw consent.
6. You have the right to lodge a complaint with the supervisory authority.
7. Providing personal data is a condition for concluding the agreement; failure to provide it may result in refusal to provide the service.